You can contact support in four ways:
• Form: Just complete the form above. You can also upload screenshots or additional information about your request.
• Email: support@unifiedcompliance.com
• Phone: Call 702-776-9898 ext. 2. If you leave a voicemail, please include your name, Customer ID number, and a brief description of your issue or question.
• Customer Portal: Sign-in to your account and submit a support request through the Customer Portal
 
Always use the same email address associated with your CCH or ControlSight account.
We recommend adding support@unifiedcompliance.com to your safe sender or allowlist, so our replies don’t end up in your spam folder.

What follow up should you expect?
Whichever way you reach out to us, we will create a ticket and follow up by email.
If you have multiple unrelated issues, please start a new thread for each one.
Doing so helps us assign it to the right person and minimize delays

The Product Support team is committed to providing a superior level of support.
Below is an overview of how we prioritize and respond to support requests.
 
Support Priorities
We categorize support requests based on impact:
• Urgent: Critical issues such as website/application crashes, data loss, or inability to access the platform.
• High: Product bugs affecting key functionality (e.g. login problems, missing data or anomalies).
• Medium: General product questions, data integrity questions, non-urgent issues.
• Low: Feature requests or minor issues that do not impact product usability.
Response Times
• Urgent: Response within 1 business day;
• High: Response within 2 business days;
• Medium, Low: As quickly as possible.

If you've submitted a support ticket and believe you haven’t received a response, please follow these escalation steps to ensure your request is addressed promptly:
1. Check your spam or junk folder
Sometimes our responses may be filtered by your email system. Please search your inbox (including spam or junk folders) for messages from:
support@unifiedcompliance.com
To prevent this from happening again, we recommend adding our email address to your safe sender or allowlist.
2. Contact our Product Support Team
If you’ve checked both your email folders and the Support Portal but still don’t see a response, please reach out directly to our Sales Team for assistance.
Aubrey Bousley
Sales Operations Manager
📞 702-805-2613 (Office)
sales@unifiedcompliance.com